Promotion codes and eligibility

A code is one part of the offer

A promotion code still depends on the campaign’s active status, dates and hours, location, currency, minimum spend, customer segment and eligible items.

A code restricted to new customers will not qualify a returning customer. Geographic and delivery conditions also continue to apply.

Check an ineligible code

Review the offer and basket together before changing the campaign.

1. Confirm the actual code and that the campaign is active.
2. Check the location, current local date and allowed hours.
3. Check the customer segment, minimum spend and eligible products.
4. For delivery-zone offers, confirm the delivery address is inside an active zone.
5. For gift offers, check that the required purchase and gift items are in the basket.

Preview and live checkout

Sample codes shown in a preview are not real offers. Use the saved campaign’s code and configuration when reviewing a customer’s order.

Keep the intended eligibility rules intact. If a basket does not meet the offer, explain which condition is unmet rather than removing the restriction just to make the code apply.

Applying a code

Copy code puts the code on the clipboard; it does not apply the promotion to the basket. Preview-page sample codes are demonstrations rather than saved campaigns. Checkout determines actual eligibility.

Why an active code can fail

Check all of the following:

• The offer's dates and hours in the restaurant's timezone, including its inclusive end date and any overnight schedule.
• The correct location and currency.
• Minimum spend and any maximum discount.
• Whether the customer is in the all, new or returning segment.
• The selected eligible categories or products and any required gift product in the basket.
• Online-ordering coverage and whether another offer can be combined.
• Any Only within delivery zones condition, which excludes pickup and out-of-zone delivery.

A new-customer offer does not apply to a returning customer. A geographic delivery restriction still applies when route pricing is used. Do not weaken the rules simply to make a code work; change them only when the offer itself should change.

Displayed prices and actual discounts

Conditional/code offers can keep regular item prices until checkout. Storewide discounts appear in the basket. An offer's configuration does not prove it has been redeemed or establish how much customers have saved.