Billing and subscriptions
Check the plan, effective date and invoice status before treating a change as complete.
On this page
Review your plan
Open the billing view for your organization to see its plan, covered locations, billing agreement and current status. A displayed plan price is only part of the terms; effective dates, location counts and existing invoices can also affect a change.
Adding a payment card or accepting a quote does not itself mean an invoice is paid or a subscription is active.
Plan changes
Review the offered plan, price, location coverage and effective date before accepting. Check whether a change applies immediately or is scheduled for a later date.
Use the options and quote available in your account. Trial treatment and upgrade or downgrade timing can depend on your agreement. If the option you need is unavailable, contact your account administrator or support.
Invoices and payment status
Check each invoice's status for paid, unpaid or attention-required amounts. A card on file does not guarantee that every collection succeeds.
If billing needs attention, follow the action shown for the invoice or subscription. It may be pending activation, incomplete, past due or awaiting payment. Keep the invoice reference available when contacting support.
A newly paid invoice may take time to appear. Refresh the history rather than paying again solely because the document is not visible yet.
Access billing documents
Invoice history belongs to the paying account. Owners and administrators can use the relevant billing controls to view historical documents and download available invoices.
Some older purchases may not have a downloadable invoice if they predate invoice creation. Contact support if a document you need is unavailable.
Gordon billing is separate
Gordon usage charges are separate from restaurant subscription features, payment-processing fees and invoice status. Check Gordon's Account view for the applicable usage and collection records.
New purchases and reactivation of the older Gordon message plans and top-ups are no longer available. Historical invoices and cancellation remain available. See Gordon usage and billing.