Air POS Docs
Set up your restaurant, run your service and get more from Air POS.
Start here
Set up a location
Work through the setup checklist and see what still needs your attention.
Build your first menu
A good menu starts with a few simple building blocks. Here’s how to put them together.
Set up online ordering
Choose what customers can order and when delivery or pickup is available.
Work with Gordon
Give Gordon a clear task and use the saved result to decide what comes next.
Getting started
Accounts and locations
Choose your organization and location, understand access and manage shared content.
Set up a location
Work through the setup checklist and see what still needs your attention.
Concepts
Get to know the building blocks behind your menu, from catalogues and categories to items and choices.
Build your first menu
A good menu starts with a few simple building blocks. Here’s how to put them together.
Find a dashboard setting
Find menus, ordering controls, team settings and billing in the dashboard.
Online ordering
Set up online ordering
Choose what customers can order and when delivery or pickup is available.
Reporting, delivery and pickup hours
Set reporting periods and KDS shifts separately from delivery and pickup hours.
Delivery zones
Define where you deliver and set the fee and minimum order for each area.
Delivery pricing and free delivery
Choose a pricing method and understand how fees, thresholds and card requirements work together.
Website
Build your website
Create your homepage, add pages and work with Gordon on the design.
Share a website across locations
Use one design across restaurants while keeping their menus and operations separate.
Publish a website
Prepare the design, domain and ordering connections before making your site public.
Website assets and colors
Upload media and manage the shared palette used by your website.
Reservations
Rooms, tables & seating
Customers & marketing
Customer profiles and history
Find the right guest and keep their details and activity together.
Create a discount campaign
Set up an offer, define who qualifies and activate it when you are ready.
Buy-one-get-one and free-item offers
Choose the gift rule and make clear what customers need to add to their basket.
Promotion codes and eligibility
Find out why a code applies to one basket and not another.
Team
Point of sale
Set up Air POS
Install the app on your Android tablet and prepare receipts and printers.
Order taking
Start a tab, customize items, send tickets and take payment.
Restaurant
Work with tables, walk-ins and open tabs during service.
Reservations
Review bookings on the floor plan and seat guests when they arrive.
Expedite
Follow tickets from acceptance through preparation and readiness.
Transactions
Find payments, inspect order details, handle refunds and reprint receipts.
Quick modifiers
Help your team customize orders quickly with clear preparation instructions.
Printers & receipts
Connect a printer
Add a USB or Bluetooth printer from the Printing settings on your POS.
Printer roles and paper settings
Choose what each printer prints and match its settings to the hardware.
Receipts, tickets and print jobs
Control automatic printing, make a labelled reprint and understand job status.
Troubleshoot printing
Use the job error and a focused diagnostic to find the next useful step.
Orders & payments
Orders and transactions
Find an order and understand its service and payment records.
Payments and refunds
Understand captured payments, refund requests and completed outcomes.
Balances, fees and payouts
Understand the difference between sales, available funds and transfers.
Respond to a payment dispute
Review the case, prepare evidence and distinguish a saved draft from a submitted response.
Payment account access
Understand payment-management permissions and how they differ from payout access.
Reports
Settings & billing
Gordon
Work with Gordon
Give Gordon a clear task and use the saved result to decide what comes next.
Gordon progress, stopping and undo
Understand longer tasks and what happens when work is interrupted.
Gordon usage and billing
Find the usage information and pricing that apply to your account.
Earlier Gordon plans and credits
Understand old message-credit purchases, shared allowances, cancellations and invoices.
Example requests for Gordon
Practical examples for menu changes, Quick modifiers, reports and undo.