Order taking
Start a tab, customize items, send tickets and take payment.
On this page
Open Order taking
Choose Order taking in the bottom navigation on your POS. Browse the menu and categories, then start or open the tab you want to work on. Check the tab before adding items, especially when several orders are open.
Choose the order type
Use the new-tab controls to choose the appropriate service type. For a table service order, use Restaurant to select the table. For pickup or delivery, complete the customer and fulfillment details shown in the form.
Check the delivery address, instructions and delivery fee before sending a delivery order.
Add and customize items
Select an item and complete its available sizes and choices. Quick modifiers let staff add instructions such as No pickles or Extra cheese. Press Next to complete required selections, such as a meal's drink and side.
Review quantities, extras and prices in the tab. The item action menu includes Edit order item, Add discount, Rush item and Delete item. Check which item is selected before applying an action.
See Quick modifiers and Modifiers and bundles for setting up these choices.
Send a ticket
Open Fire order when the items are ready for preparation. Review the available course, rush, printing and scheduling options, then choose Fire ticket.
Sending a ticket and taking payment are separate actions. Use Expedite to follow preparation progress.
Take payment
Choose Checkout and follow the available payment steps. Check the completed payment before giving a receipt or asking the customer to retry.
If printing fails after payment succeeds, reprint the receipt instead of charging again. Review the payment later in Transactions.