Expedite
Follow tickets from acceptance through preparation and readiness.
On this page
Open Expedite
Choose Expedite in the bottom navigation to work with order tickets. Read the order number, service type, items, choices and notes before starting preparation.
Use All, Urgent, Unpaid, Dine in, Takeaway, Pickup or Delivery to narrow the view. Check the active filter if a ticket seems to be missing.
Accept an order
A ticket awaiting acceptance shows Accept order. Review its details before accepting it. Acceptance is separate from payment and from marking the food ready.
Online automatic acceptance is configured separately for delivery and pickup. See Set up online ordering.
Follow preparation
Review item status and timing as the kitchen works. Choices and notes appear with their items so the team can see sizes, extras and special instructions.
Open a ticket in focus mode when you need more space. Show all opens the full ticket when the card does not display everything; Exit focus mode returns to the overview.
Preparation timers depend on the item's tracked preparation time and any scheduled deadline. See Preparation time and order notes.
Mark ready or reopen
Choose Mark all ready when all items on the ticket are ready. A completed ticket offers Reopen ticket if it needs further work.
A ready ticket describes preparation progress. Check the payment state separately, especially when using the Unpaid filter.
Draft tabs
Use Drafts to review unfinished tabs. Edit tab returns you to the order so you can complete it. Void tab removes an unwanted draft through its own action; it is not a refund for an existing payment.
For a paid order, use Transactions to inspect the payment or refund controls rather than changing preparation status to correct a financial issue.